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Job Role: Sales Support Co-Ordinator 

Location: New Milton

Job Sector: Retirement Homesearch

Hours:  35 hours

As a Sales Support Co-ordinator focussing on the Sales Progression area of the business, you will be a key contributor in the success and growth of Retirement Homesearch, the UK’s favourite Retirement Property specialist by:

  • Dealing effectively and professionally with a range of customers with varying needs over the phone and via email.
  • Liaising with solicitors and licenced conveyancers to assist them in progressing chains.
  • Effectively and efficiently progressing sales through from acceptance of an offer to completion of contracts.
  • Following the conveyancing process and advising buyers and sellers of their responsibilities throughout.
  • Persistently delivering excellent customer service.
  • Demonstrating a willingness and ability to assist in other areas of the Sales Support Team from time to time.

This role reports to the Sales Support Team Leader.

This role is a full time role based in FirstPort’s New Milton office with limited business travel required.

Main Responsibilities

  • Answer telephones and speak directly to customers in a controlled and professional manner to identify their needs and direct them to the appropriate person/department.
  • Respond to internal and external emails in a timely and professional manner.
  • Create and update spreadsheets using Microsoft Excel.
  • Create Letters and documents using templates through Microsoft Word.
  • Understand the sales process and advise buyers and sellers of the steps as necessary.
  • Communicate well with other members of the Retirement Homesearch and wider Firstport Teams.
  • Be an ambassador for the brand.
  • Always deliver high levels of customer service.
  • Actively and positively participate in training sessions.
  • Role model behaviours of the company FIRST values and the code of business conduct.

About you

  • You are dynamic, driven and ambitious with a strong emphasis on customer service.
  • Have a pragmatic approach to decision making.
  • Keen to support change and continuous improvement.
  • Ability to work collaboratively with the team, department and wider business.
  • Ability to take ownership of issues and see through to resolution.
  • Constantly focussed on improving service and delivering excellent customer service.
  • Results driven and focussed on achieving as part of a team.
Skills and Experience
  • Must be punctual.
  • Previous Estate agency and/or support function related experience essential.
  • Must be able to demonstrate an ability to control telephone calls and conversations in a professional manner.
  • Must be able to demonstrate a good understanding of customer communications and dealing with challenging conversations with both internal and external customers.
  • Fully IT literate with a requirement to be comfortable in working on Microsoft Excel, Word and Outlook essential.

Our Values

Friendly – We look out for people’s best interests, and show them we care by dealing with them in a warm and friendly manner.

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

 

About The Company
FirstPort Values:

Friendly
We look out for people’s best interests, and show we care by dealing with them in a warm and friendly manner.

Inventive
We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities

Respectful
We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times 

Skilled
We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service 

Trustworthy
We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments

We pride ourselves on the following standards:

  • Strong Health and Safety
  • High Site Standards
  • Great Customer Communications
  • Healthy Estate Finances