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Job Role:      Response Consultant (12 month Fixed Term Contract)

Location:      London Bridge (regular local travel and occasional regional travel to company offices)

Salary:          £26,000 - £28,000

Job Sector:   Support Services

Hours:           35  hours; Monday to Friday 9am to 5pm

 

As a Response Consultant you will contribute to our vision of being the leading residential property manager, as recognised by others by:

 

  • Building and maintaining long lasting relationships with stakeholders

  • Proactively attending to the needs of the firm and working effectively and efficiently

  • Championing the FirstPort values and four pillars and leading by example

 

This role reports to the Response Manager.

 

About Us

FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples’ home. 

Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.

Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients.  They shape our culture and are used in measuring and rewarding performance.


About You

You will be an experienced recruiter who has managed a busy temp or permanent desk. You will have exceptional written and verbal communication skills and a real flare for building and maintaining relationships. You will be proactive, highly organised with excellent attention to detail and administration skills.

 

Main Responsibilities

  • Ensure all requests for perm / temp staff are responded to within the defined SLA and with a high level of customer service for all

  • Ensuring a high quality pool of temp candidates are maintained and engaged with regular communication – proactively sharing the best with managers in the business

  • Sourcing perm / temp candidates via all methods available. E.g. advertising, talent pooling, networking

  • Register, shortlist, interview and select high quality candidates for active vacancies.

  • Out of hours emergency cover / contact for temps and managers during non-office hours.

  • Be responsible for all management information for the vacancies in area of scope, including hours / locations of work, charge rates, margins, collations of time sheets etc.

  • Proactively make recommendations for process changes and take responsibility for embedding them

  • Ensuring the weekly payroll is issue free and works smoothly within area of control.

  • General admin duties as required

 

Skills and Experience

  • Previous experience of running a busy temp and / or perm recruitment desk within central London

  • Experience of delivering a high quality of customer service to managers face to face and over the phone

  • Experience of business development –and demonstrable success

  • Competency, situational and values based interviewing

  • Excellent knowledge of employment law and compliance

  • Good grasp of finances and billing

  • Proactive and engaging

 

Our Values

Friendly – We look out for people’s best interests, and show them we care by dealing with them in a warm and friendly manner.

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

 

The Benefits

Our customers deserve the best and the same applies to our people.  We’ll support you with all of the technology, training and support that you need to do your job well.  We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

 

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit.  We will consider applications from job share applicants.

 

Ready to Apply?

Click here to apply for this role.  We will ask you to upload your CV and answer a few questions.  You may also be asked to complete verbal and numerical reasoning tests online.

 

If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.

About The Company
FirstPort Values:

Friendly
We look out for people’s best interests, and show we care by dealing with them in a warm and friendly manner.

Inventive
We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities

Respectful
We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times 

Skilled
We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service 

Trustworthy
We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments

We pride ourselves on the following standards:

  • Strong Health and Safety
  • High Site Standards
  • Great Customer Communications
  • Healthy Estate Finances