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Job Role:  Insurance Administrator   

Location: New Milton

Job Sector: Insurance

Hours: 35 hours per week

As an Insurance Administrator you will contribute to our vision of being the leading residential property manager, as recognised by others by:

  • Providing both internal and external customers with an efficient, high quality service at all times

  • Satisfying the rules and guidelines of our regulator the Financial Conduct Authority

This role reports to the Insurance Operations Manager  

About You

You have a minimum 2 years household or commercial property insurance experience from either working for an insurance company or broker.

Being passionate about customer service means you want to deliver excellent standards at all time, with clear communication and empathy. You are also a relationship builder, who enjoys helping others, whether its colleagues or customers.

You’re proactive, level-headed and a team player, meaning you have the ability to remain calm in challenging or conflicting situations whilst focusing on achieving positive outcomes.

You have a good working knowledge of MS Office including excel, word and outlook.

This a fantastic opportunity for someone to broaden their working knowledge across all aspects of the broking environment in a supportive and encouraging atmosphere. 

About Us

FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples’ home. 

Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.

Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients.  They shape our culture and are used in measuring and rewarding performance.

Main Responsibilities

  • Dealing with and settling contents claims speedily and accurately in line with binding authority 
  • Issuing buildings certificates of insurance 

  • Printing and dispatching contents insurance renewals and reminders, inputting and dispatching quotations and new contents policies and amending cover 

  • Printing relevant daily reports in respect of contents insurance for the Insurance Operations Manager

  • Inputting receipt of monies onto client record 

  • Taking calls from customers and colleagues and assisting where possible and escalating when it is not

  • Manage contents diary and/or general/claims diary

  • Make written records of all conversations with customers and/or insurers, or other relevant business contacts

  • Manage and bring to settlement buildings insurance claims

  • Making amendments to cover for buildings insurance 

    Our Values

    Friendly – We look out for people’s best interests, and show them we care by dealing with them in a warm and friendly manner.

    Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

    Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

    Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

    Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.


    The Benefits


    Our customers deserve the best and the same applies to our people.  We’ll support you with all of the technology, training and support that you need to do your job well.  We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.




    We’re committed to promoting diversity at FirstPort and recruit on merit.  We will consider applications from job share applicants.


    Ready to Apply?


    Click here to apply for this role.  We will ask you to upload your CV and answer a few questions.  You may also be asked to complete verbal and numerical reasoning tests online.


    If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.