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Job Role: Sales Ledger Administrator 

Location: New Milton

Job Sector: Finance

Hours: 35 hours per week 

As Sales Ledger Administrator  you will contribute to our vision of being the leading residential property manager, as recognised by others by:

Ensuring accurate and timely administration and processing of sales ledger receipts and support for our customers and colleagues

This role reports to the Sales Ledger Team Leader

About You

You will be currently working in a sales ledger or customer service environment and want to utilise your exceptional numeracy skills in a fast paced, ever changing company.

Customer service is important to you and you enjoy being able to resolve queries and complaints effectively and in a timely manner. You are confident in MS excel, and have great attention to detail, which you use to enhance your customer’s experience.

You are team focused, a great multi-tasker and you have a positive outlook and attitude.

About Us

FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples’ home. 

Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.

Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients.  They shape our culture and are used in measuring and rewarding performance.

Main Responsibilities

  • Ensuring the timely and accurate processing of Service Charge and Site Income receipts

  • Processing of monthly Direct Debit collection

  • Reconciling of Direct Debit & Payment Service credits, exceptions and cancellations

  • Coding, posting and recording of site income

  • Processing of automated receipts

  • Dealing with incomplete or returned cheques

  • Acknowledging receipt of payment as and when requested by residents

Our Values

Friendly – We look out for people’s best interests, and show them we care by dealing with them in a warm and friendly manner.

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

The Benefits

Our customers deserve the best and the same applies to our people.  We’ll support you with all of the technology, training and support that you need to do your job well.  We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.


We’re committed to promoting diversity at FirstPort and recruit on merit.  We will consider applications from job share applicants.

Ready to Apply?

Click here to apply for this role.  We will ask you to upload your CV and answer a few questions.  You may also be asked to complete verbal and numerical reasoning tests online.

If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.